Frequently Asked Questions

We are currently operating exclusively in Abuja. We have big plans to expand to Lagos and Port-Harcourt very soon!

Our AI learns from your orders, ratings, the time of day, and even the weather to suggest meals you'll love — getting smarter with every order you place.

Absolutely. We use industry-standard encryption and partner with top-tier payment processors. We never store your card details directly on our servers.

Yes! From the moment the kitchen accepts your order to the second it arrives at your doorstep, you can track your rider's location live on the map.

We have a dedicated support team. If there's an issue, you can report it instantly in the app for a resolution or refund.

Click on 'Become a Partner' in the menu, fill out the application, and our team will verify your kitchen within 1–2 business days. No signup fees.

No, GrubFairy provides a fleet of vetted dispatch riders. You just focus on cooking amazing food; we handle the logistics.

Payouts are processed every Tuesday for the previous week's orders (Mon–Sun), straight to your registered bank account.

We charge a simple commission on completed orders — no setup fees and no monthly charges. You'll get the full rate card when you apply, so there are no surprises.

Download the GrubFairy Rider app, upload your documents (License, ID, Bike papers), and attend a quick onboarding session. You can start earning in as little as 3 days.

While having your own bike is preferred, we do have vehicle financing partners who can help you get a bike on a 'work-to-own' basis.

You earn a base fee for every pickup and drop-off, plus a distance fee. You also keep 100% of any tips customers give you.